Store Policy

Customer Care

Customer service is a top priority of Gravity Exotics, All customers will be treated promptly and respectfully without regard to age, gender, sexual orientation, race, ethnicity, disability, language proficiency, social or economic status.

Shipping/Return Policy 

Shipping Policy 

All orders (US and international) will be processed and shipped within 3-5 business days, unless stated otherwise.

Return Policy 

Due to the nature of the products sold on this site, we do not accept returns. We pack our products very well to ensure safe shipping. All sales are final.

Privacy & Safety

 

Wholesale Inquiries

For first time customers of Gravity Exotics the minimum order value is $600. New customers will be placed on Proforma until such time that total orders invoiced is over $1500. Once customers have reached the $1500 expenditure they will be placed automatically on 30 day net account providing they have completed a credit application form and have been approved by Gravity Exotics.

 

Returns must be made in writing directly to Head Office within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Gravity Exotics prior approval and delivery instructions for transport. Shipping will be charged.

 

For any goods returned as ‘unsuitable’ there is a re-stocking charge of 15% plus shipping chargeable to customer

Please email us with details of the product prior to returning it.

Payment Methods

- Credit / Debit Cards
- PAYPAL